Refund Policy

Delivery & Service Policy – Crystal Linen House Laundry 

1. Service Overview 

Crystal Linen House Laundry provides professional laundry, dry cleaning, pressing, and garment care services through scheduled pickup and delivery within the United Arab Emirates. 

By placing an order through our website or mobile application, you agree to this Delivery & Service Policy. 

2. Pickup and Delivery 

Pickup and delivery services are provided to the address specified by the customer during order placement. 

All pickup and delivery services are carried out exclusively by Crystal Linen House Laundry’s own in-house logistics and delivery team. 

Customers are responsible for providing accurate address and contact details. Any delays caused by incorrect information or customer unavailability may result in rescheduling. 

3. Delivery Timeframes 

Delivery within UAE cities is typically completed within 1–2 working days, depending on the service type and location. 

Delivery times may vary due to public holidays, weather conditions, or operational constraints. 

International delivery is currently not available, unless explicitly stated otherwise on the website. 

4. Pickup and Delivery Fees 

All pickup and delivery services are provided completely free of charge. 

No fees will be charged to customers for garment pickup or delivery. 

5. Proof of Delivery 

Customers are required to confirm receipt of services upon delivery. 

A proof of delivery receipt, signed and confirmed by the customer, will be maintained by the company for record purposes. 

6. Garment Inspection 

All garments are visually inspected upon receipt. 

Any existing stains, damage, discoloration, or wear may be noted where possible. Complete stain removal is not guaranteed, as results depend on fabric type and stain condition. 

7. Care Instructions 

We follow standard care labels and accepted professional laundry practices. 

Crystal Linen House Laundry is not responsible for damage resulting from incorrect, missing, or misleading care labels. 

Customers are encouraged to inform us of any special care requirements prior to service. 

8. Lost or Damaged Items 

In the unlikely event of loss or damage caused by our handling, compensation will be assessed in accordance with our Terms & Conditions.

 Where applicable, liability shall not exceed the value of the garment. 

9. Customer Responsibilities 

Customers agree to:  

• Check pockets and remove personal belongings before handing over garments  
• Declare high-value or delicate items  
• Review delivered items promptly and report any issues within 24 hours of delivery 

10. Service Refusal 

We reserve the right to refuse service for items that:  

• Pose health or safety risks  
• Are excessively soiled or contaminated  
• Require specialized treatment beyond our service scope 

11. Policy Updates 

This Delivery & Service Policy may be updated from time to time. 

The latest version will always be available on our website or mobile application. 

12. Contact Information 

For service-related inquiries, please contact us at: 

Email: support@linenhouse.ae

Mobile: +971-501260555 

Whattsapp:+971-501260555 

Office:9714 2764363 

Head office: officd 108,Bayswater Tower,Business bay,Dubai,UAE 

PO BOX:35772